The IT Summit produces technology conferences for executives from the government, education, and corporate sectors. These conferences are produced by and for senior leaders to promote economic development, education, and the proliferation of information technology. We ensure the highest quality events through extensive CIO input.
Stephen Johnson is a Senior Analyst at Coach Media, a consultancy he founded in 1998 specializing in video distribution technologies, including product strategy, interface design, research, advanced advertising and intellectual property.
The once-streamlined business of delivering video to consumers — not least thanks to so-called “Over the Top” distributors — has radically changed over just the past few years and the impact on IT to deliver these services has been just as dramatic. After outlining the basics of current video streaming technology, Mr. Johnson will address two prominent OTT topics — multi-device delivery and targeted advertising — that illustrate the growing IT challenges to support these burgeoning services through the cloud. To elaborate on these topics, he will also touch upon current standards and practices for media network support, customer identity/authentication, privacy, and decisioning algorithms.
Bill is Orion’s Director of Strategic Partnerships and is responsible for IT services development. He has more than 20 years of experience as a technology executive and helping others reach their full potential. This experience includes partner and business development for Deloitte and Touche, Microvision, vCustomer, Free and Clear, as well as most recently, Electric Lightwave. His specialties include major account partnerships and strategic industry partnering of all types. He is the VP of Strategic Partnerships for the Seattle Chapter of the Help Desk Institute. He has sat on several other nonprofit boards and is a supporter of Special Olympics, as well as Make-A-Wish and other great local organizations. Bill is a Washington native and a graduate of the University of Washington business school.
Your IT center is dedicated to creating an experience that customers love. But are you truly serving all your customers? Blind or hearing-impaired customers may have a completely different experience than the one you intended. Bill Holder from Orion Industries, a social enterprise with the mission of helping those with barriers to employment, will share the tactics you can use to make your services accessible to all. Further, Bill will outline how you can use this hidden, highly-skilled workforce to fill open positions in your IT department and meet the specialized needs of all your customers.
Enjoy a complimentary plated lunch courtesy of The IT Summit.
Andrew Healey, the Chief Technology Officer and General Manager at ISOutsource, is a proponent of simple security measures done right and regularly shares this message whenever he can. He has nearly 20 years of technology and leadership experience and holds a master’s degree in Cybersecurity and Information Assurance.
If we’re monitoring DNS at all (hint: most aren’t), it is still typically upstream of core DNS servers. We’ll explore some gotchas and challenges of monitoring Windows DNS from Server 2012 through the latest preview release of Server 2019. If time permits, we’ll run through some basic configurations utilizing Graylog for collection and analytics.
Technology can be a hinderance if not well planned or deployed. With new tools like AI, IoT and Apps, it can be difficult for employees and employers to embrace it. Learn the issues faced today while learning recommendations on how to improve adoption of technology in a very simple way. 1. How Tech is Changing the way Kids think, thus changing our thinking a. Input / Output (observing, questioning) b. Do we still need Memory Recall? 2. Adoption of Technology in the Workforce a. On Demand Workforce b. Working Past 65 c. Reliance on Artificial Intelligence 3. Tech Trends a. 4.8 Trillion in Global IT Industry b. Cloud Maturity & IoT c. Online Marketplaces 4. Data Veracity a. Inaccurate/Biased data 5. Relevant Methods to Help Everyone Embrace Technology a. Going Mobile With the many new tools and apps, we will review how to navigate them to improve communication, interactions, and activities. For work, this can give us a broader perspective with the improved understanding of New Technology, which can help use the right tools. Therefore, let’s learn together on How To, “Stay Ahead of New Technology.”
A near fatal traumatic brain injury (TBI) and the journey to recovery has enhanced the speaker’s perspective on leadership, interactions, communications and of course, life. Hence, Ivy’s made-up word that best describes this change in her viewpoint – Reinventioneer™. She has engineered the reinvention of herself and is now teaching others this new way of successfully thinking.
Ivy Meadors, founder and CEO of High Tech High Touch Solutions, Inc., shares her knowledge through speaking, consulting, coaching and mentoring, contributing to people’s growth personally and professionally in business and in life. Her dynamic and charismatic imprint has been felt among Fortune 50 to Fortune 1000 corporations, U.S. Government agencies, Universities and non-profit agencies worldwide.
With over thirty years of experience in customer service and support, Ivy has developed a platform of excellence upon four pillars; psychology of leadership, customer service as the lifeblood of businesses, multi-faceted communication techniques, and progressive deployment of specialized technologies.
Ivy is an active member and professional speaker designated by the National Speakers Association and the Global Speakers Federation. Ivy co-authored “Success is a State of Mind”, along with Deepak Chopra, Les Brown, Mark Victor Hansen, and numerous other brilliant authors.
The owner and producer of the Signature Customer Service and Support Professionals Conference, and the Government Customer Support Conference, afford Ivy a venue to share her passion in leadership, communications, and technology with people, globally. She is also the co-founder and owner of the National Customer Service and Support Professionals (CSSP) organization.
Not everyone may be a thought leader, but everyone can think like a thought leader and make powerful transformations in self and the organization by practicing the “Top 10 Characteristics of Influential Thought Leaders”. The key is to understand the employment of thought leadership as an instrument to develop strategic positioning by individuals, organizations, and associations to differentiate and lead in the industry. Ivy’s quick-paced delivery of the top 10 characteristics of influential thought leaders will entice you to embrace innovative and revolutionary ideas, as a means to empowerment. You will be stimulated with thoughts on increasing idea generation and decreasing work effort through non-traditional thinking. The benefits of attending include:
• Learn the definition of a “Thought Leader” and how it applies to you.
• Understand how to think like a Thought Leader.
• Learn the top 10 characteristics of Thought Leaders
AI will drive $1.2 trillion in business value this year, according to Gartner. Is your organization ready to unlock its share of that value? Learn how you can enable AI and ML innovation without destroying budgets, governance, or security.
Howard Mannella is Managing Principal of Alternative Resiliency Services Corp, a next-gen consultancy dedicated to alternative approaches in pragmatic rapid reduction of Risk. ARSC has delivered actionable Business Continuity, Crisis Management and other programs, specializing in ergonomic plans usable under stress and lightning-fast speed to value. He has facilitated realistic high-touch high-impact executive exercises, some of which presaged actual headline events. His programs have been proven in real-life disaster situations. Mr. Mannella’s passion is executive education and evangelizing Risk and Resiliency, contributing to executive closed-door round-tables, delivering keynotes, running workshops and sitting on expert panels across four continents. He has worked in numerous verticals including Banking/Card Processing, Pharmaceutical, Defense/Aerospace, eCommerce, Travel Management and others. Prior to ARSC, Mr. Mannella was Principal Resiliency Strategist for Expedia, Inc, starting the global program from scratch and managing it for eight years. Mr. Mannella was formerly consulting on the US East Coast before moving to the Seattle area.
The world is a risky place: political unrest, increased cyber threats, natural and man-made disasters. The stakes are getting higher: GDPR, corporate liability, reputational damage via social media. Executives have an imperative to manage Risk! Yet we are constantly blindsided by unforeseen circumstances. Why? Because we has humans are hard-wired not to understand Risk. Traditional organizations also fall short because we are hard-wired for misinterpretation of probabilistic events. We as humans are subject to Normalcy Bias, Availability Bias, and other cognitive flaws. Enter into an interactive conversation about Black Swans and Base Rate Bias, Technology Disintermediation and the Texas Sharpshooter Fallacy. Learn practical ways that organizations can overcome these flaws and manage the risks we cannot see!
• Understand the increasingly complex risk landscape, and more importantly, why it’s increasing
• Recognize some common psychological flaws and cognitive biases that impede our understanding of risk
• Gain valuable practices and approaches to manage unforeseeable risk